How to transform your customer service and offer a customer experience that will improve customer loyalty, enhance customer retention

and make your customers your best ambassadors - whilst simultaneously boosting your bottom line.

 

This innovative new people management breakthrough shows you how.

 

 

 

 

 

Are you a typical 21st Century Manager:

• Challenged by customer retention and wondering how to improve your customer experience with disengaged employees who have little interest in building customer loyalty?
• Striving to meet the needs of demanding customers for whom loyalty appears to be a foreign word?
• Driven nearly frantic by the ever increasing customer acquisition cost and its downward pull on your bottom line results?
• Frustrated by the amount of effort for relatively small improvements in customer service? 

Have these problems taken on even greater significance with the downturn in the economy and the need to work so much harder for every sale?

Then I would love to help you.

I’m Bay Jordan, author of "Lean Organisations Need FAT People: How to Grow Your Human Assets" and "A Feeling of Worth: A Manifesto for Mending a Broken World", and founding director of Zealise Limited, and for the last 5 years I have been working on a solution to all these issues. Poor customer service is costly and frustrating for your customer, something you may be unaware of and that can create significant indirect costs for your business, and add to direct costs you incur rectifying the known consequences of poor service.

Recognised by business colleagues for “the ability and passion to think outside the box and challenge the status quo” and to “see the systemic problem and to envision a solution which is radically different from the present,” I began from the premise good customer service is impossible without engaged employees.

I have applied myself to finding a way to help you improve customer service through employee engagement that:

• Makes superior customer service automatic; and consequently,
• Customer loyalty inevitable.

Now, at last, I have the solution that will help you:

• Create a service culture that responds more rapidly to your customers changed needs and so widen the gap between you and your competitors
• Retain customers
• Significantly improve bottom line results (or at least make them considerably better than they might otherwise be.)
• Improve your own performance by reducing the demands on your own time.  
• Accelerate rapidly away from the competition when the good times return.

This is a new solution and so I cannot (yet) give you a conventional list of glowing testimonials to convince you it is the best thing since sliced bread, but I can tell you that it builds on principles that have been proved successful in diverse organisations like:

• John Lewis Partnership;
• Leyland Trucks;
• Semco;
• Arup;
• WL Gore;
• Southwestern Airlines; and others.

Download my FREE starter guide now to get an insight into this breakthrough solution and how it will help you transform your customer support services. Just fill in the form below.

 

 

You will also get a free subscription to my monthly Zealise newsletter, which will give you ongoing help and advice in bedding down and getting the best out of this solution. Don’t worry, you can unsubscribe at any time, but I understand the demands on your time and so will ensure that it is (literally) worth your while!

Customer Support Services - Customer Loyalty - Customer Experience - Employee Engagement - Breakthrough Solution - Zealise